Refund policy

7-Day Return Policy

We want you to love your SnapFix purchase. If you’re not completely satisfied, you can request a return within 7 days of receiving your order.

Eligible for Return

* Product received damaged or defective.
* Wrong item delivered.
* Product is unused, in its original packaging, with all accessories included.

Not Eligible for Return

* Products damaged due to misuse, accidents, or improper handling.
* Used products with signs of wear.
* Returns requested after 30 days of delivery.

Refund Process

* Once we receive and inspect the returned product, we’ll notify you of the approval status.
* If approved, the refund will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with:

* Your order number.
* Photos or a short video of the issue.

We’ll arrange a free replacement or full refund.

Return Shipping

* If the return is due to our mistake (wrong, damaged, or defective product), SnapFix covers the return shipping cost.
* If the customer changes their mind, the return shipping cost is the customer’s responsibility.